​Return & Refund Policy

Vamshycle is committed to providing high-quality balance bikes and excellent customer service. We offer a one-year warranty against manufacturing defects from the date of purchase.

 

Warranty Claims

Manufacturing Defects: If your product has a manufacturing defect, we will repair or replace it free of charge within the warranty period. Please provide proof of damage in a video within 7 days of receiving the product along with proof of purchase.

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Shipping Costs: You will only be responsible for the freight charges to return the product to us.

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Normal Wear and Tear: If the issue is due to normal wear and tear, we may not be able to provide a free repair or replacement. However, please feel free to contact us, and we will do our best to assist you.

 

Defective or Damaged Items: Returns will only be accepted if the item shipped is defective or damaged upon opening the parcel. In such cases, a full refund or free replacement can be provided.

 

Lost Parts: For lost parts, a replacement can be provided, but the customer will be responsible for the cost of the part and shipping charges.

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Assembly Damages: Damages that occur during the assembly of the bike are not covered under the return policy.

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Reporting Deadlines: Damages or defects should be reported within 7 days of purchase to avail a refund or replacement of the product.

 

Please note that these policies are subject to change. For the most up-to-date information, please refer to our website or contact our customer service team.